JPMorgan Chase & Co. – Compliance in a new world
2008. The world on the edge of economic chaos. And one of the largest global banks, JPMorgan Chase & Co. (JPMC), managed to survive.
The economy barely did, so the US Congress passed a regulatory overhaul law called the Dodd-Frank Act. So what does this have to do with UX?Plenty. JPMC had thousands of users around the globe who were affected.
The new law requires American banks to make sure all major initiatives receive proper review by key functions such as risk, legal, compliance, accounting, etc. And an audit trail to track and show to regulators. A combination of legacy systems, thousands of users among multiple lines made this a challenge. And each set of users had different needs.
A new system to help coordinate approvals. The system implemented a smooth workflow and included the following features:
- Generating a form for a new project,
- Listing personnel required for review
- Identify required fields
- Alerts to let users know when a review is necessary, as well as reminders
- Each user had a separate interface depending on responsibilities.
- Interface with MS Outlook for emails, users, etc.
- Automatic save
- Security controls per user roles & responsibilities
Better communication among executives and business lines on a global level, and a stable audit trail.
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